DELIVERY & RETURNS
Delivery
How much does delivery cost?
- UK standard delivery: £3.95 (Free delivery no longer applies).
- Europe: £4.95
- International: £8.50
Please be aware, Friday 21st Dec. will be the last day orders will be shipped. Any orders placed after that date will be shipped in the New Year.
How long does it take for my order to be delivered?
Please allow 2-3 business days for UK standard delivery.
Please allow 7 working days for European and International delivery
Please allow 7 working days for European and International delivery
Returns
We want you to be completely happy with your purchase but we know that sometime issues may arise. We will do everything we can to ensure that this is resolved quickly and efficiently.
What is your Returns Policy?
We accept unworn products purchased exclusively from metasports.com within 30 days from the date of purchase.
Items that have been worn, used, or altered will not be accepted for return or exchange.
Please note that all items are subject to a 10% restocking fee. This will be deducted from your refund.
We do not refund the original shipping and handling that you paid on the order.
Items that have been worn, used, or altered will not be accepted for return or exchange.
Please note that all items are subject to a 10% restocking fee. This will be deducted from your refund.
We do not refund the original shipping and handling that you paid on the order.
How do I return an item?
Processing a return is easy. Just follow these simple steps:
1. Please email contact@metasports.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
MetaSports Ltd
Castle View Industrial Estate
Station Road
Hatton Derbyshire
DE65 5EL United Kingdom
3. Please include your original receipt of purchase with the package.
Do you offer exchanges?
As long as your item(s) are in like new condition, we will happily exchange for a different size or colour.
You will not be subject to a restocking fee in this case, but you still will have to pay the return shipping fee.
You will not be subject to a restocking fee in this case, but you still will have to pay the return shipping fee.
